Support

Questions, feedback, or something not working as expected? Tell us what happened.

Contact Awaysemble

Email is the fastest way to reach the team. Include the device and app version when reporting a technical issue, but never send your password or complete payment details.

[email protected]

Account and privacy

Need to remove your account and associated information? Review the request process and what deletion means.

Account deletion instructions →

Common questions

Quick answers

I didn’t receive a password-reset email.

Check spam and confirm you entered the address used for Awaysemble. Wait a few minutes before requesting another link. Reset links are time-limited and should be opened on the device where Awaysemble is installed.

My reset link says it expired.

Return to Sign in → Forgot password and request a new link. Use only the newest email; requesting another link may invalidate an earlier one.

Why can’t someone see my trip?

Confirm they joined with the intended Awaysemble account and that the invite has not expired. The trip owner can generate a fresh invite.

Is booking information always live?

No. Flight status, hours, prices, availability, and third-party details can change. Always confirm important information directly with the travel provider.